Azure Infrastructure: How to Request a New Service Principal

This guide will walk you through the steps required to request a new service principal via ServiceNow for app registrations managed by WUIT in Azure EntraID.

Steps

1. Gather the Necessary Information

Before submitting your request, ensure you have the following details:

  • Application Name: The working name for the application. For example, if you're registering the third-party OHDSI Atlas application, the name could be "I2DB - Atlas". Note that you typically need at least two app registrations per application—one for each deployment environment.
  • Redirect URI: This is usually available in the application's documentation. If you're unsure where to find this information, contact the Platform Engineering team for assistance.

2. Access ServiceNow

Navigate to the ServiceNow portal:

3. Search for the Request Form

In the ServiceNow catalog, search for New Application or Enhancement.

4. Start the Request and Enter the Required Information

Begin the request and fill out the form with the following details:

  • Application Name: Enter the name you gathered earlier.
  • Description: Use the following template to provide a detailed description of your request:
Hello, 

My team needs a new app registration created in Azure. Below are the details for the application. We will need a client secret issued with a long expiration.

Name: I2DB - <Application Name>
Redirect URI: <Redirect URI>
Enabled Tokens: Access tokens, ID tokens

Please let me know if you have any questions. 

Updated on August 12, 2025