General I2DB Ticket System
Final Question:
Do tickets initially go to i2help@wustl.edu where Jack, Nicole, anyone else who covers i2help@wustl.edu either complete or elevate?
OR
Do they go directly to Platform Engineering Teams Channel? ?
These pages cover
- Intaking tickets at i2help@wustl.edu
- Elevating Tickets to Tier 2
- Claiming Tickets
- Discussing Tickets in the Platform Engineering Teams Channel
- Closing Tickets