I2DB Ticketing Reference

This document provides a quick list of links to projects and information about I2DB Ticketing. It is meant to be a "cheatsheet" for the team to quickly navigate to the correct ticketing project, find resources about ticketing workflows, or copy a link to a request form to send to a customer.

Production REDCap Projects

These are projects currently accepting tickets. Most recently updated August 21, 2024.

• I2DB Ticket System Landing Page Project
  • Hosts the top level landing page for various ticket request projects. No tickets will be submitted to this project.
  • pid=22676
  • Survey link: https://redcap.link/i2db_support_request
• General I2DB Tickets
  • Contains tickets submitted by users that do not fall into the more specific ticket projects from August 26, 2024 to present
  • pid=22047
  • Dashboard: I2DB General Ticket System Record Status Dashboard
  • Survey link: https://redcap.link/i2db_general_support
• REDCap Ticket System
  • Contains REDCap user questions considered basic user support and are not billable
  • Dates: June 18, 2024 to present
  • pid=22053
  • Dashboard: REDCap Ticket System Record Status Dashboard
  • Survey Link: https://redcap.link/redcap_ticket_system_v1
• MDClone Access
  • Contains MDClone Access requests from August 19, 2024 to present
  • pid=22065
  • Dashboard: MDClone Access Record Status Dashboard
  • Survey Link: https://redcap.link/mdclone_access
• Data lake Tickets
  • Contains access, ingestion, and other requests related to WUSM Data Lake from June 6, 2024 to present
  • pid=22014
  • Survey Link: https://redcap.link/datalake
• Platform Engineering Tickets
  • Contains requests submitted to the PE team for things such as cloud infrastructure setup, 3rd party application hosting, and other custom solutions.
  • pid=22036
  • Survey Link: https://redcap.link/ics_pe_request
• Data Broker Tickets
  • Active:
    • Data request (clinical EHR data Pull)
    • REDCap project builds
    • REDCap Smart on FHIR (Epic data pulls to REDCap)
  • Archived
    • Data lake
    • MDClone
    • Special Project
  • pid=9529
  • Survey Link: https://redcap.link/I2_data_service_request

Archived REDCap Projects

These are projects where access or tickets were submitted previously but are no longer in use. Please note, there are archived MDClone projects within the data brokerage and biostats project.

• MDClone Access Request Archived Tickets
  • MDClone Request Tickets
    • Date Range
  • MDClone User Access Request Ticket
    • Date Range
  • Informatics Ticketing System
    • Date Range
• REDCap Ticket System for