ICS Websites

Goals

• 3 areas: marketing/user training & support/internal docs
• Other teams have a similar model:
  • RIS
  • REDCap
  • MDClone
• Build off others successes but not their mistakes
  

Marketing Site

• changeless core, less change, more "customer experience"
• Focused on acquiring new customers
• Marketing focused
  

User Training

• More change, more technical details
• Self-service support
• Instagram example
  

Internal Documentation

• Most change, most technical details
• Workers spend up to 8 hours per week looking for info
• "if we can't explain it to ourselves first, then we shouldn't be explaining it to external users"
• ...Insert ICS internal docs image...

User Support

• User friendly way to submit support requests
• RIS uses JIRA
• ICS uses REDCap
  

Community

• Slack & Teams
• REDCap community, Teams channel, open-office, and user training
  

What do you think?

• What has been helpful when using RIS, REDCap etc
• What ideas do you have for ICS customers
• **Ask Sherry to have some questions in hand

Marcom Meeting

• Laura, Amy, Albert, Sherry
• We need to provide a UI mock up to Marcom?
  • Provide content for them to put on their public site
  • Improve navigation on marketing site to be more like RIS public site
  • Info architecture
    • Data Services
      • Consultation/collaborate
    • Self-Service Platforms
      • GPC
      • GIC
      • MDClone
      • Data lake
    • Available Data Models
      • OMOP
      • i2db (GPC)
    • Available Data Sets
      • Clarity
      • Kiddos
  • Links to community docs
• Community docs
  • Create site with new WashU template
  • Train Jack on 11ty for support
  • Or move to svelte?
• Guidance/checklist PDF to help researchers/customers complete intake